Support
How New Business Works at TPBC
At TPBC, we believe great outcomes come from clarity, collaboration, and mutual respect. Our new business process is designed to support you with predictable workflows, responsive follow-up, and thoughtful case management so you can focus on serving your clients.
For the best results, we encourage advisors to follow the submission and quoting practices outlined below. These approaches help reduce delays, minimize rework, and allow our team to support you more effectively.
Mahalo for partnering with us.
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Quotes & Illustrations
Choosing the Right Tool for the Right Case
Clear, well-prepared illustrations and presentations are the foundation of a smooth application and underwriting process. Thoughtful preparation upfront helps align expectations, reduce revisions, and create a more efficient experience for everyone involved.
TPBC supports advisors with a tiered quoting and presentation approach so you can choose the right tool based on the complexity of the case and the level of planning involved. For the best results, we encourage advisors to begin with self-serve tools when appropriate and engage TPBC resources when cases call for deeper planning or customization.
Self-Serve Quoting
Fast, Flexible, and Advisor-Driven
iSolve by iPipeline
iSolve is well suited for early-stage illustrations and client-ready presentations, including:
- Term insurance
- Straightforward permanent life cases
- Initial scenario comparisons
- Introductory client discussions
Using iSolve to create clear, easy-to-understand illustrations and presentation materials helps set expectations early and supports a smoother transition into the application process.
Advanced Illustrations and Planning Scenarios
WinFlex Web
WinFlex Web supports more advanced illustration and presentation needs when:
- Permanent products require multiple design variables
- Policy structures need to be evaluated side by side
- Premium patterns, riders, or funding strategies are part of the planning conversation
Well-prepared WinFlex illustrations often serve as the backbone of more detailed client presentations and help ensure applications reflect the agreed-upon design.
Advanced Case Design and Bespoke Planning
TPBC Ideas Center
Some cases require a higher level of planning and presentation. The TPBC Ideas Center supports advisors when cases involve advanced strategy, customization, or complexity.
The Ideas Center is best engaged when:
- The illustration supports a broader planning narrative
- Client presentations involve multiple stakeholders or advisors
- The case includes non-standard structures, funding, or jurisdictional considerations
Providing clear illustrations and thoughtful presentation materials before engaging the Ideas Center allows the team to focus on strategy, refinement, and execution rather than reworking assumptions.
Aligning Illustrations, Presentations, and Applications
For the smoothest path from planning to placement:
- Confirm illustrations align with the proposed application structure
- Review presentation assumptions carefully with the client
- Ensure the application reflects the final illustrated and presented design
Quoting With Confidence
TPBC supports a range of quoting and illustration tools so you can choose what fits the situation best.
- iSolve (iPipeline) for quick, self-serve quotes
- WinFlex Web for more advanced illustrations and planning scenarios
- TPBC Ideas Center for complex, unique, or bespoke planning cases
If you are ever unsure which path is best, we are happy to help guide you.
Application Submission
Submitting New Business With Confidence
Submitting applications accurately and consistently is one of the best ways to keep cases moving smoothly. TPBC is here to support you through every step of the process, from submission through policy placement.
For the best results, we encourage advisors to follow the submission approaches outlined below. These methods help reduce delays, improve communication, and create a better experience for your clients.
Choosing the Right Submission Method
For the best experience and smoothest processing, TPBC recommends submitting new business using the methods below. The right approach depends on the client’s residency and the nature of the case.
iGO Electronic Applications
iGO is the preferred submission method for U.S. market cases, including clients who are U.S. citizens or U.S. residents.
iGO works especially well when:
- The client resides in the United States
- The carrier supports electronic applications
- A standard electronic application and signature process is appropriate
Using iGO helps reduce missing information, speeds up underwriting, and creates a more seamless experience for both advisors and clients.
Paper Applications and Specialty Submissions
Paper applications are often the best option for:
- Non-U.S. residents
- International or cross-border cases
- Situations requiring special handling due to jurisdictional or carrier-specific considerations
Occasionally, a carrier may require a specialty submission method outside of iGO. When this applies, TPBC will guide you through the appropriate process and help ensure everything is submitted correctly.
For the best outcome with paper or specialty submissions:
- Complete all required fields carefully
- Confirm all signatures are properly executed
- Submit supporting documentation together whenever possible
Submitting Through iGO
When submitting an application through iGO, please follow these steps:
- Log in to iGO using your approved credentials
- Complete the application in full, including all required client information
- Upload any supporting documents as prompted
- Submit the application and confirm successful submission
Once submitted, TPBC will take over case management and keep you informed as the case progresses.
Submitting Paper Applications
When submitting paper applications:
- Use the most current carrier-approved forms
- Review the application carefully for completeness
- Ensure all required signatures are present
- Submit the full application package to TPBC as directed
Submitting complete and accurate paper applications helps avoid unnecessary follow-ups and keeps cases moving forward.
Before You Submit: Advisor Checklist
Before submitting any application, take a moment to confirm:
- Client information is complete and accurate
- Product and illustration align with the application
- Required forms and disclosures are included
- Signatures and dates are correctly executed
A few extra minutes upfront can save days or weeks later in the process.
What Happens After You Submit
Once your application is received, TPBC takes an active role in moving the case forward. Our team follows a consistent, thoughtful follow-up process designed to keep things moving while respecting your client’s time and experience.
You can expect:
- Proactive outreach to clients when needed
- Regular status updates
- Clear communication if additional information or assistance is required
Our team follows a consistent follow-up process designed to keep cases moving while respecting your relationship with the client. Our goal is to be a steady, reliable partner throughout the process.
Diligent Follow-Up, the TPBC Way
Our follow-up standards are built on accountability and care. We follow structured timelines and communication practices so advisors always know what is happening and what to expect next, including:
- Application completion
- Underwriting requirements
- Medical records and exams
- Delivery and policy placement
You will receive updates as cases progress and be notified promptly if your involvement is needed to keep things moving.
This approach helps:
- Reduce uncertainty
- Keep cases from stalling
- Create a positive experience for clients
Detailed follow-up timelines and status explanations are available in the full Support Guide.
Need Guidance?
If you are unsure which submission method is best for a particular case, or if the situation feels unique or complex, we encourage you to reach out before submitting. We are happy to help guide the process and support you in finding the best path forward.
Contracting
Contracting is an important step in preparing to write business and ensuring a smooth experience once applications are submitted. TPBC’s contracting process is designed to be clear, efficient, and supportive so you can focus on serving your clients.
For the best results, we encourage advisors to complete contracting early and keep information current. Doing so helps avoid delays when opportunities arise.
Why Contracting Matters
Carrier contracting and appointments allow you to:
- Submit applications without delay
- Access carrier systems and tools
- Ensure cases move smoothly once in underwriting
Completing contracting in advance helps prevent last-minute issues that can slow down new business.
What to Submit
Contracting requirements vary by carrier and jurisdiction, but commonly include:
- Current insurance license
- Errors and omissions coverage
- Required carrier forms and disclosures
- Payment and tax documentation as applicable
Submitting complete and accurate information upfront helps the process move more efficiently.
How to Submit Contracting Information
TPBC will provide guidance on where and how to submit contracting materials. For the best experience:
- Use the most current forms provided
- Ensure documents are complete and legible
- Respond promptly if additional information is requested
Once submitted, TPBC will coordinate with carriers and keep you informed as contracting progresses.
Timing and Expectations
Contracting timelines can vary depending on the carrier and state. In general:
- Initial review begins shortly after submission
- Additional information may be requested if needed
- Approval timelines depend on carrier processing
We recommend completing contracting well before submitting applications whenever possible.
Keeping Your Information Current
To avoid delays:
- Update licenses and appointments promptly
- Maintain active errors and omissions coverage
- Notify TPBC of changes to contact or payment information
Keeping your information current helps ensure uninterrupted access to carriers and tools.
International and Specialty Considerations
For international or cross-border business, additional contracting steps may be required depending on the carrier and jurisdiction. TPBC will work with you to identify any special considerations and guide the process accordingly.
Need Help or Have Questions?
If you are unsure about contracting requirements or want to confirm your readiness to submit business, we encourage you to reach out. We are happy to review your status and help identify next steps.
Mahalo for Partnering With TPBC
We value the trust you place in us and the opportunity to support your business. Our commitment is to work with you in the spirit of Aloha by being responsive, transparent, and respectful at every step.
If you need assistance, your TPBC team is always here to help.
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