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Application Submission

Submitting New Business With Confidence

Submitting applications accurately and consistently is one of the best ways to keep cases moving smoothly. TPBC is here to support you through every step of the process, from submission through policy placement. 

For the best results, we encourage advisors to follow the submission approaches outlined below. These methods help reduce delays, improve communication, and create a better experience for your clients. 

Choosing the Right Submission Method

The most effective submission method depends on the client’s residency and the nature of the case. 

iGO Electronic Applications

iGO is the preferred submission method for U.S. market cases, including clients who are U.S. citizens or U.S. residents. 

iGO works especially well when:

  • The client resides in the United States
  • The carrier supports electronic applications
  • A standard electronic application and signature process is appropriate

Using iGO helps reduce missing information, speeds up underwriting, and creates a more seamless experience for both advisors and clients. 

Paper Applications and Specialty Submissions

Paper applications are often the best option for:

  • Non-U.S. residents
  • International or cross-border cases
  • Situations requiring special handling due to jurisdictional or carrier-specific considerations

Occasionally, a carrier may require a specialty submission method outside of iGO. When this applies, TPBC will guide you through the appropriate process and help ensure everything is submitted correctly. 

For the best outcome with paper or specialty submissions:

  • Complete all required fields carefully
  • Confirm all signatures are properly executed
  • Submit supporting documentation together whenever possible
Submitting Through iGO

When submitting an application through iGO, please follow these steps: 

  1. Log in to iGO using your approved credentials 
  2. Complete the application in full, including all required client information 
  3. Upload any supporting documents as prompted 
  4. Submit the application and confirm successful submission 

Once submitted, TPBC will take over case management and keep you informed as the case progresses. 

When submitting paper applications: 

  1. Use the most current carrier-approved forms 
  2. Review the application carefully for completeness 
  3. Ensure all required signatures are present 
  4. Submit the full application package to TPBC as directed 

Submitting complete and accurate paper applications helps avoid unnecessary follow-ups and keeps cases moving forward. 

Before You Submit: Advisor Checklist

Before submitting any application, take a moment to confirm: 

  • Client information is complete and accurate 
  • Product and illustration align with the application 
  • Required forms and disclosures are included 
  • Signatures and dates are correctly executed 

A few extra minutes upfront can save days or weeks later in the process. 

What Happens After Submission

Once your application is received, TPBC actively manages the case through underwriting and policy issuance.  You can expect: 
  • Proactive client outreach when needed 
  • Regular status updates 
  • Clear communication if additional information or assistance is required 
Our team follows a consistent follow-up process designed to keep cases moving while respecting your relationship with the client. 

Diligent Follow-Up and Communication

TPBC follows a structured, thoughtful follow-up cadence throughout the life of the case, including: 
  • Application completion 
  • Underwriting requirements 
  • Medical records and exams 
  • Delivery and policy placement 
You will receive updates as cases progress and be notified promptly if your involvement is needed to keep things moving. 

Need Guidance?

If you are unsure which submission method is best for a particular case, or if the situation feels unique or complex, we encourage you to reach out before submitting. We are happy to help guide the process and support you in finding the best path forward. 

Mahalo for your partnership and trust in TPBC. 

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